Virtual Walkthrough software - FAQ | Virtual Tour Software

Start using our virtual walkthrough software and sign up for My360 Property Virtual Tours by clicking here.

If you would rather receive some further information, or a visit to your business by a Local Expert for a demonstration please click below.

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Yes you can! We offer a variety of cameras at cost price. After all, we are in the software business, not the hardware business, so we will give you the same price as we get from our suppliers.

Our cameras are shipped from our head office in Spain though so keep in mind there might be extra charges for shipping.

If you wish to purchase a camera, please click here. 

Absolutely! You can use the embed code provided to add to your website or send to your webmaster who can do this for you.

Alternatively, we can provide an API feed for your website so your property virtual tours show automatically on your site once created and published in My360.

There are many ways to publish your virtual tours online. Here is a list of 15+ places where you can publish your property virtual tours. 

As many as you like! There is no limit to the amount of virtual tours you upload to our virtual walkthrough software. You can even create multiple virtual tours for 1 property, so for example if you have a large villa, you will create a tour of the whole property, then you may want to create a tour to show off just the gardens or just the bedrooms or just the pool area etc

Each office must subscribe, however you can either have separate logins for each office or speak with us and we will create a single admin login for all offices.

Yes you can! You can create as many users as you like! You can even create different access restrictions per user.

Within our virtual tour player itself there is a contact form which you can choose to display or not. In fact you can even control the number of clicks a user has before they have to complete the contact form in order to see the whole tour. This is especially useful for larger properties where you may not want to show off the whole property unless a user has a serious interest, in which case they will complete the contact form.

YES! we have Local Experts in practically any town, city, & province and if we don’t you will be supported from our main head office in Spain. We will be able to take on subscriptions from any country.

Yes we do! If you would rather someone else make your virtual tours at a reasonable price, please contact your Local Expert and they will be able to help you out!

We have no contract or minimum subscription period , you can cancel your subscription at anytime.

Yes we do! If you wish to sell our products in your area! We have a great team of people working all over the world and we have many products for you to sell. Click on the button below to contact us and start your own business today!

You can also find out more about our company and the people we work with on our parent site: Plush Global Media

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You can find our prices here, We have just 1 subscription price for UNLIMITED tours, our platform is affordable for everyone.

You can pay for your virtual tour software license using PayPal. Please note you do not have to have a PayPal account to make payments via PayPal, as you can connect your credit card or bank account to PayPal in order to pay your monthly subscription.

Once you have been given access to your free My360 account, you will find your payment record by going to “My Account” then “Subscriptions”.

Nope… there are no hidden charges, what you see is what you get! Hosting your virtual tours is included in your subscription and you won’t be charged an additional yearly fee like you do with traditional virtual tour photography.

Please click here to take you to our subscription page where you can see what’s included in your My360 software subscription and some additional features that are coming soon.

At the moment there are no additional fees. Everything you see on our website is included in your subscription.

We will from time to time release add-ons to the software. Some will be included free of charge, others might hold an additional fee.

To stay up to date with our new featured and development, click here to read the updates. 

If you are already a member of My360 Property Virtual Tours and have a technical question, please check out our SUPPORT forum here. 

We need your PayPal account to make sure you are an actual person. Our software is created to be fast and easy to use. Therefore, we ask you to create your trial account using your PayPal account since you will have verified with PayPal that you are a real person.

But don’t worry, for the first 2 weeks, you will not be charged on your PayPal account and you can always unsubscribe at any time within your PayPal account or by sending us an email to info@my360propertyvirtualtours.com so we can cancel your subscription for you.

Your account will not be charged until the free trial is over.

If you don’t have a PayPal account you can simply sign up using your credit card. Once you have completed your details, PayPal will automatically create an account for you. Inside this account you can manage your subscription, so it is safer for you to join us using PayPal so you are always in control of your payments.

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